Shipping & Delivery
Last updated: August 2026. How an Ogravito order is processed, dispatched, and delivered across serviceable locations in India including timelines, COD, tracking, and what to do if something goes off-course.
Quick shipping summary
Order processing
1–3 business days
Estimated delivery
3–10 business days
General returns
Not available
Eligible replacement
After verification
Refund processing
3–5 business days
COD
Where offered at checkout
35 clauses
Across serviceable India
This Shipping & Delivery Policy explains how DD Quantum Private Limited, operating under the brand name Ogravito ("Ogravito", "we", "us", or "our"), processes and delivers orders placed through www.ogravito.com (the "Website"). By placing an order through the Website, you acknowledge and agree to the terms of this Shipping & Delivery Policy.
Ogravito currently aims to deliver products across serviceable locations within India.
Delivery availability depends on the serviceability of the customer's complete delivery address and the availability of our logistics partners.
Certain locations, including remote, restricted or difficult-to-service areas, may have limited or unavailable delivery options.
The available delivery option and estimated delivery date will be displayed at checkout where applicable.
Orders are generally processed after successful payment confirmation or, where applicable, after confirmation of a Cash on Delivery order.
Our normal order-processing time is 1–3 business days.
Business days generally exclude Sundays and public holidays unless otherwise specified.
During product launches, promotional campaigns, festive periods, high-demand events or unforeseen operational circumstances, order processing may take longer.
After dispatch, the estimated delivery time is generally:
| Delivery location | Estimated delivery time |
|---|---|
| Major cities / metros | 2–5 business days |
| Other serviceable locations | 3–7 business days |
| Remote / difficult-to-service areas | 5–10 business days |
These are estimated timelines and not guaranteed delivery dates.
Actual delivery may vary depending on the destination, courier availability, weather, holidays, logistics conditions and other circumstances beyond our reasonable control.
In normal circumstances, customers can generally expect their order to be delivered within approximately 3–10 business days from successful order confirmation.
This includes order processing, packing, dispatch and transportation.
Certain locations or circumstances may require additional time.
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the order.
Ogravito may offer:
Shipping offers may change from time to time.
Unless specifically stated otherwise, promotional free-shipping offers cannot be combined with other shipping benefits.
Cash on Delivery ("COD") may be available for selected products, order values and delivery locations.
COD availability is determined at checkout and may depend on:
Ogravito reserves the right to restrict or disable COD for certain orders or locations.
After successfully placing an order, customers may receive an order confirmation through available communication channels such as:
The confirmation may include:
Customers should carefully check the information provided in the confirmation.
Customers are responsible for providing an accurate and complete delivery address.
Please verify the following before placing an order:
If an incorrect address is provided, Ogravito may not be able to modify the shipment after dispatch.
If the customer contacts us before dispatch, we may attempt to update the address where operationally possible.
Customers who need to change their delivery address should contact Ogravito customer support as soon as possible.
Address changes are subject to:
Once an order has been packed or dispatched, an address change may not be possible.
Once an order has been dispatched, tracking information may be shared with the customer through available communication channels.
The tracking information may include:
Customers can use the tracking information to monitor shipment progress.
Tracking information may take some time to become active after dispatch.
Our logistics partner may make multiple delivery attempts depending on the courier's operational policies.
Customers should ensure that:
Repeated failed delivery attempts may result in the shipment being returned to Ogravito.
A delivery may fail due to reasons including:
Where possible, the courier may attempt delivery again.
If a shipment cannot be delivered and is returned to Ogravito's warehouse or fulfilment facility, it may be classified as Return to Origin (RTO).
RTO may occur because of:
Ogravito may contact the customer regarding re-shipment where appropriate.
Additional shipping charges may apply for re-shipment where the failure was attributable to incorrect information, refusal or other customer-related circumstances.
While Ogravito and its logistics partners make reasonable efforts to meet estimated delivery timelines, delays may occur.
Possible causes include:
An estimated delivery date is therefore not a guarantee.
Delivery to remote, rural, island, border or otherwise difficult-to-service locations may require additional time.
Additional shipping charges may apply where communicated at checkout.
If a destination is not serviceable, the customer may be notified and the order may be cancelled with an applicable refund initiated where payment has already been received.
Customers are encouraged to inspect the package when delivered.
If the outer package appears:
the customer should document the condition with photographs and/or video and contact Ogravito customer support as soon as possible.
Where appropriate, the customer may refuse delivery if the shipment is visibly severely compromised.
If a product arrives damaged, leaking, broken or otherwise compromised, customers should contact Ogravito customer support promptly.
The customer may be asked to provide:
After verification, Ogravito may provide a replacement or another appropriate resolution in accordance with the Return & Refund Policy.
If you receive a product different from the product ordered, please contact Ogravito customer support promptly.
Please provide:
After verification, Ogravito may arrange an eligible replacement or other appropriate resolution.
If an item appears to be missing from your shipment, contact Ogravito customer support as soon as possible.
We may investigate:
After verification, an appropriate resolution may be provided.
In certain situations, an order containing multiple products may be shipped in more than one package.
This may occur because of:
If an order is split into multiple shipments, customers may receive separate tracking information.
Products displayed on the Website are subject to availability.
In exceptional circumstances, an item may become unavailable after an order has been placed.
If Ogravito cannot fulfil an ordered product, we may contact the customer regarding:
Perfumes, fragrances and other alcohol-containing or fragrance-based products may be subject to transportation restrictions depending on the destination and logistics provider.
Accordingly:
Any applicable shipping restrictions will be handled in accordance with the requirements of our logistics partners and applicable laws.
Hair-care, skin-care and personal-care products may have specific storage, handling or transportation requirements.
Ogravito takes reasonable steps to ensure products are appropriately packed for transportation.
Customers should follow the storage and usage instructions provided on the product packaging.
Certain beauty and personal-care products may be sensitive to extreme temperatures or environmental conditions.
During periods of extreme heat, cold, flooding or other severe weather, delivery may take longer.
Ogravito cannot guarantee that external environmental conditions during transportation will remain within a particular temperature range unless expressly stated for a specific product.
Delivery may be confirmed by the logistics partner through methods such as:
Once delivery is recorded by the courier, customers should contact Ogravito promptly if there is any issue with the shipment.
If tracking indicates that a shipment has been delivered but the customer has not received it, the customer should contact Ogravito customer support promptly.
We may coordinate with the logistics provider to investigate the shipment.
The investigation may involve:
An appropriate resolution will be determined after investigation.
Ogravito may restrict or refuse delivery to certain locations where:
If an order is placed for a location that subsequently becomes unavailable for delivery, Ogravito may cancel the order.
Where payment has already been received, an applicable refund will generally be initiated in accordance with the Ogravito Return & Refund Policy.
Customers are responsible for:
Ogravito does not offer general returns merely because a customer:
Eligible damaged, defective or incorrectly delivered products may qualify for replacement after verification.
Please refer to the Return & Refund Policy for complete details.
Ogravito will not normally ask customers to disclose sensitive information such as:
Customers should be cautious of individuals falsely claiming to represent Ogravito.
If you receive a suspicious communication regarding your order, contact Ogravito through the official customer-support channels listed on www.ogravito.com.
Ogravito may use third-party courier and logistics providers to fulfil deliveries.
Once a shipment is handed over to a logistics provider, certain aspects of transportation and delivery are controlled by that provider.
Ogravito will make reasonable efforts to coordinate with the logistics provider when delivery issues occur.
Ogravito reserves the right to modify this Shipping & Delivery Policy from time to time.
Any updated version will be published on this page with a revised "Last Updated" date.
The updated policy will apply to orders placed after the effective update date, subject to applicable law.
This Shipping & Delivery Policy shall be governed by applicable laws of India.
Nothing in this policy is intended to restrict any mandatory rights available to consumers under applicable law.
For shipping, delivery or order-related assistance, please contact Ogravito through the customer-support details published on www.ogravito.com.
Please keep your order number ready when contacting customer support.
Keep your order number ready. Tracking usually appears after dispatch, then we can help if the journey stalls.
Official channels only
Ogravito Beauty Private Limited · Ogravito
www.ogravito.comsupport@ogravito.com
