Return & Refund
Last updated: August 2026. A restricted replacement policy for hygiene and product integrity with a clear path when something is damaged, defective, incorrect, or missing.
Three things to know
15 clauses
Hygiene, safety, integrity
At Ogravito, we take product quality and customer satisfaction seriously. Because our products include perfumes, cosmetics, hair-care, skin-care and personal-care products, we follow a restricted replacement policy for hygiene, safety and product-integrity reasons.
Ogravito does not accept general product returns.
Products cannot ordinarily be returned because of:
A replacement may be considered when the product is:
All replacement requests are subject to verification.
Customers should contact Ogravito customer support as soon as reasonably possible after delivery.
The customer may be asked to provide:
Failure to provide sufficient information may delay the verification process.
Ogravito may review the submitted information and may request additional information before approving a replacement or refund.
A replacement is not automatically guaranteed merely because a request has been submitted.
If an eligible claim is approved, Ogravito may:
The replacement will generally be for the same product/variant, subject to availability.
Ogravito primarily resolves eligible damaged, defective or incorrect-product cases through replacement.
Where Ogravito approves a refund instead of replacement, the refund will generally be processed within 3–5 business days after refund approval.
The actual time taken for the amount to appear in the customer's account may vary depending on the customer's bank, card issuer, UPI provider, payment gateway or other financial institution.
Where possible, refunds will be made to the original payment method used for the order.
For Cash on Delivery or other payment methods where the original payment route is not available, Ogravito may request appropriate information necessary to process the refund.
A replacement may not be approved where:
For hygiene and product-integrity reasons, opened or used perfumes, cosmetics, hair-care and personal-care products generally cannot be returned as general returns.
This restriction does not affect rights or remedies available to customers under applicable law for defective, damaged, unsafe or otherwise qualifying products.
Cancellation requests should be submitted as soon as possible after placing an order.
An order may not be cancellable once it has entered processing, packing or dispatch.
If an eligible cancellation is approved after payment has been received, the applicable refund will generally be processed within 3–5 business days after approval.
If you receive a product different from what you ordered, contact Ogravito customer support promptly.
After verification, Ogravito may arrange a replacement or another appropriate resolution.
If an item appears to be missing from your shipment, contact Ogravito customer support with your order number and package details.
The shipment may be investigated before a replacement or other resolution is approved.
Minor cosmetic damage to outer packaging that does not affect the product itself may not qualify for replacement.
However, if the product itself is damaged, leaking, broken, contaminated or otherwise compromised, contact customer support for verification.
Nothing in this Return & Refund Policy is intended to limit any rights or remedies that customers may have under applicable Indian laws.
Where applicable law provides a mandatory consumer right, that right will prevail over any conflicting provision of this policy.
For replacement or refund-related assistance, please contact Ogravito using the customer-support details published on www.ogravito.com.
Please include your order number and relevant photographs/videos to help us process your request efficiently.
Include your order number and photos or videos so we can verify the claim faster. Replacement first — refunds when that's the right path.
Official channels only
Ogravito Beauty Private Limited · Ogravito
www.ogravito.comsupport@ogravito.com
