The fine print,
written in plain sight

Our products are intended to be used according to the instructions provided on the product packaging and/or Website.

Individual responses to cosmetic and personal-care products may vary.

A product that works well for one person may not produce the same experience or result for another person.

Ogravito does not guarantee that every customer will achieve identical or specific results from using our products.

Any statements regarding product benefits, appearance, feel, fragrance experience or performance should not be interpreted as a guarantee of identical results.

Some individuals may experience sensitivity or irritation from cosmetic, fragrance, hair-care or personal-care products.

Customers should carefully review the ingredient list before using any product.

Where appropriate, customers are encouraged to conduct a small patch test before full use.

If irritation, redness, itching, burning, swelling or other unexpected discomfort occurs, discontinue use.

If symptoms are severe, persistent or concerning, seek appropriate medical attention.

Ogravito products may contain ingredients that may not be suitable for every individual.

Customers are responsible for reviewing the ingredient information and warnings provided with the product before use.

If you have a known allergy or sensitivity to a particular ingredient, do not use a product containing that ingredient.

Ogravito does not guarantee that a product will be suitable for every individual.

Perfume and fragrance perception is highly subjective.

Therefore, a customer's perception of fragrance strength or longevity does not by itself establish that a product is defective.

Fragrance preference is subjective and is not considered a general return or refund reason under Ogravito's Return & Refund Policy.

Hair-care products are intended to support hair and scalp care according to their stated product purpose and instructions.

Individual results may vary significantly.

Ogravito does not guarantee specific hair-growth, hair-loss, thickness, density or other physiological outcomes unless a specific claim is expressly stated and legally supported for the relevant product.

Customers experiencing persistent or significant hair or scalp concerns should consult an appropriately qualified healthcare professional.

Ogravito skin-care products are intended for cosmetic and personal-care purposes according to their respective product descriptions.

Individual results may vary.

Ogravito does not guarantee that a product will eliminate, cure or prevent a medical skin condition.

If you have a persistent, severe or medically diagnosed skin condition, consult an appropriately qualified healthcare professional before using cosmetic products.

Personal-care products should be used strictly according to the directions provided on the packaging.

Do not use a product for purposes other than its intended use.

Where a product is specifically labelled for external use, it should not be ingested or used internally.

Unless expressly stated otherwise for a particular legally compliant product or service, information provided by Ogravito is not medical advice, diagnosis or treatment.

The Website should not be used as a substitute for professional medical advice.

Ogravito does not diagnose medical conditions through Website content, product descriptions, customer communications or marketing material.

Customers should consult an appropriately qualified healthcare professional for medical concerns.

Ogravito does not intend its cosmetic or personal-care products to diagnose, treat, cure or prevent diseases unless expressly permitted and appropriately represented under applicable law.

Customers should not rely on general Website content as evidence that a cosmetic product can treat a medical condition.

Ingredient information is provided for customer information and transparency.

Formulations may be updated from time to time.

Customers should check the ingredient list printed on the product packaging before use, particularly if they have known allergies or sensitivities.

In case of any difference between Website information and the actual product packaging, customers should refer to the applicable current product packaging and contact Ogravito customer support if clarification is required.

We make reasonable efforts to display product images accurately.

Such minor differences do not necessarily indicate that the product is defective.

Colours displayed on electronic devices may differ from the actual product colour.

Factors such as monitor calibration, screen brightness, lighting and photography can affect the appearance of products online.

Customers should follow all storage instructions provided on the product packaging.

Unless otherwise stated, products should generally be protected from unsuitable environmental conditions such as excessive heat, direct sunlight, moisture or other conditions that may adversely affect product quality.

Products should be kept away from children where appropriate.

Perfumes and fragrance products should be stored according to the instructions provided on their packaging.

Customers should avoid exposing fragrance products to excessive heat, direct sunlight or other unsuitable environmental conditions.

Perfumes may contain alcohol or other flammable ingredients depending on the formulation.

Customers should follow all applicable product warnings and handling instructions.

Customers may voluntarily submit reviews, photographs, videos, testimonials or other content to Ogravito.

Ogravito may moderate, remove or decline to publish submitted content where reasonably necessary.

Customer reviews and testimonials represent the experiences and opinions of individual customers.

They should not be interpreted as a guarantee that another customer will experience identical results.

Results may vary between individuals.

The Website may contain links to third-party websites, platforms or services.

Customers should review the relevant third party's policies before using their services.

Third-party services may be subject to their own terms and policies.

We aim to keep the Website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

Although we make reasonable efforts to maintain accurate pricing and product information, errors may occasionally occur.

If an obvious pricing, product or technical error affects an order, Ogravito reserves the right, subject to applicable law, to correct the error and take appropriate action, including cancelling the affected order where necessary.

If payment has already been received for a cancelled order, an applicable refund will be initiated.

Promotional offers, discounts, contests, giveaways and marketing campaigns may be subject to separate terms and conditions.

Ogravito products should not be used for medical, therapeutic or professional purposes unless the product is expressly intended and legally authorized for such use.

Customers should follow the intended use stated on the product packaging.

Certain cosmetic and personal-care products may not be suitable for children.

Customers should review the product-specific age guidance and warnings before use.

Where appropriate, products should be kept out of reach of children.

Nothing in this Disclaimer is intended to exclude or limit any liability, consumer right or remedy that cannot legally be excluded or limited under applicable law.

Ogravito is committed to providing customers with a transparent and accessible mechanism for raising complaints, concerns and grievances relating to our Website, products, orders, payments, delivery, replacements, refunds, privacy or customer service.

We aim to review and address genuine customer concerns fairly and within a reasonable time.

Customers should first contact Ogravito Customer Support using the official contact details published on www.ogravito.com.

Providing complete information can help us resolve the issue more efficiently.

We aim to acknowledge grievances received through the designated grievance channel within the applicable timeframe required under applicable law.

Where additional information is required, Ogravito may contact the customer for clarification or supporting documents.

We aim to investigate and resolve legitimate grievances within the time period prescribed by applicable law.

Where additional time is reasonably required, the customer may be informed accordingly.

For complaints relating to damaged, defective, leaking, broken or incorrectly delivered products, customers may be asked to provide photographs, videos, packaging information or other evidence.

Ogravito may investigate the matter before approving a replacement or other resolution.

If a refund has been approved, Ogravito generally processes the refund within 3–5 business days after approval, subject to the applicable payment method.

The actual crediting time may depend on the bank, card issuer, UPI provider, payment gateway or other financial institution.

If a customer does not receive an approved refund within the expected period, they should contact customer support with the relevant order and payment details.

Privacy-related requests may be subject to verification and applicable legal requirements.

Please refer to the Ogravito Privacy Policy for additional information.

If you believe that an unauthorized transaction has occurred in connection with your Ogravito order or account, contact us immediately.

You should also contact your bank, card issuer or payment provider where appropriate.

Ogravito may request relevant information to investigate the matter.

Ogravito reserves the right to take appropriate action against fraudulent, knowingly misleading, abusive or malicious complaints, subject to applicable law.

This does not restrict a customer's genuine right to raise a legitimate grievance.

Nothing in this Grievance Redressal Policy is intended to restrict or waive any rights or remedies available to customers under applicable Indian laws.

Where applicable law provides a specific consumer protection or grievance mechanism, those statutory rights and remedies will continue to apply.

Ogravito may update this Disclaimer & Grievance Redressal Policy from time to time.

Any updated version will be published on the Website with a revised "Last Updated" date.